Frequently asked questions

Does the feedback provided by effectively enhance student learning?

Leading academic studies emphasise the crucial role of immediate feedback in enhancing students' understanding, demonstrating significant improvements (see research here).

Additionally, educators who have evaluated report that in some instances, its feedback surpasses that provided by senior teachers (watch the review here).

How much does cost?

We offer a flexible structure to fit your needs: Free Account: Sign up and get started with a limited number of submissions at no cost, across all subjects. Premium Account: For just £10/month, enjoy 50 submissions/month across all subjects and unlock the full potential of our service.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. If you decide to cancel, your access to the services will continue until the end of the current billing period, but it will not renew after that. Please note that we do not offer refunds for any remaining time in your subscription period.

Are there any hidden fees or charges?

Are there any hidden fees or charges? No, we believe in transparency. The price you see is the price you pay. No hidden fees or surprises.

How do I contact customer support?

We are here to help! Reach out to us via this email , and we'll be happy to assist you with any inquiries

When do I receive the free submissions from referring my friend to sign up for a free account on Tilf?

As soon as your friend creates an account

Is there a cap on the number of friends I can refer for free submissions?

No, there is no limit to how many friends you can refer. For each friend who signs up with a free account, you will receive 3 free submissions in addition to the ones you already have. For example, referring 5 friends would earn you 15 free submissions.

When can I access after referring my friend to a paid subscription?

As soon as your friends pays for their subscription.

At first you need to provide your card details, but we will only charge you when your friend subscribes for Tilf

Can I receive the referral discount on an annual subscription while my friend subscribes to the monthly subscription?

No, the referral discount applies to the same subscription plan chosen by both you and your friend. So, if you choose a monthly subscription, your first month's payment will be £5. Likewise, if you opt for an annual subscription, your initial payment will be £50. Your friend will have the same options available.

Your subscription planYour initial paymentFriend's subscription planFriend's initial payment

How much do I save by referring a friend to a paid subscription?

Referring a friend to a paid subscription earns both of you a 50% discount on the first payment. For instance, if you both opt for an annual subscription, your initial payment reduces to £50 instead of £100 each. Alternatively, with a monthly subscription, your first month's payment decreases to £5 instead of £10 each.

Subscription planInitial paymentThereafter payment (monthly)Thereafter payment (annual)Saved per year

If my referred friend cancels their subscription, will my discounted subscription be affected?

No, your subscription will remain unaffected. Your friend's subscription will end at the conclusion of its regular term, without impacting your subscription. For instance, if your friend cancels their monthly subscription, their access to will terminate at the end of the month, while your subscription will continue uninterrupted.

Will I be charged if the friend I referred doesn't subscribe?

No. You won't incur any charges if your referred friend doesn't subscribe. Your subscription remains inactive, and your card won't be charged until your friend completes their subscription payment.

I requested my school to subscribe, but I still don't have access. Why?

When you refer Tilf to your school, we reach out to them with special pricing offers so that all students in your school can enjoy If your school doesn't subscribe, unfortunately, we're unable to provide you with a subscription. Rest assured, once your school subscribes, we'll notify you via email.